Q&A
User interface challenges in the Citizens Air Complaint Program
0:50:38
·
111 sec
Council Member Avilés highlights significant user interface issues with the Citizens Air Complaint Program portal, emphasizing that it is not user-friendly and presents barriers for submission. She stresses the need for substantial improvements to make the system more accessible.
- The complaint submission interface is complex and not user-friendly
- Users must toggle between multiple windows, creating confusion
- The requirement to answer everything in English presents additional barriers
- Council Member Avilés emphasizes the need for a major overhaul of the user interface
Alexa Avilés
0:50:38
underscores because right now, I was I was actually trying to submit a complaint as we were sitting here.
0:50:45
And and the interface is not as simple.
0:50:49
And I think clearly the agency has made an effort to translate what the interface is, but you have to toggle between multiple between multiple windows already.
0:51:03
So we are nowhere near an interface that is remotely user friendly.
0:51:10
Which to me is a giant barrier for for anyone who's gonna be submitting.
0:51:17
So so there seems to the user interface needs a long way to go to make it actually accessible.
0:51:25
I appreciate the I think, also, it it does say you have to answer everything in English.
0:51:34
Maybe you don't know.
0:51:35
You can't answer it.
0:51:36
I I'm I'm kinda mystified, but I realized that you are working on that.
0:51:42
In the immigration committee, we're gonna be looking at local law authority and how the city is actually meeting its mandate to provide language of sex accessibility, and we see kind of these real gaps across the system, and this is unfortunately another place where we need to do some serious work.
0:52:02
So in terms of Oh, I think I just talked through pretty much all my questions.
0:52:12
I mean, I think we have a long way to go to make this program accessible to non English speaking communities.
0:52:25
If I may just quickly say to and cheer if it's okay.
James F. Gennaro
0:52:28
Yeah.
0:52:28
Sure.
