Q&A
NYCHA's rent collection and tenant outreach processes
0:16:58
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130 sec
This chapter details NYCHA's rent collection processes and tenant outreach efforts. Eva Trimble, NYCHA's Chief Operating Officer, explains the various methods used to collect rent and assist residents with payments.
- Residents receive monthly rent bills and have multiple payment options
- Housing assistants track rent payments and conduct outreach to residents with late payments
- Outreach efforts include door knocks, letters, and phone calls
- NYCHA connects residents to resources such as financial counseling and employment opportunities
- Partnerships with HRA for one-shot deals and on-site events to assist residents
- 1,522 active payment plans currently in place
- 66,100 one-shot deals processed with HRA in 2024 to date
Chris Banks
0:16:58
When it comes to rent collection and recertification, how is Nitro currently conducting its rent collection?
0:17:07
And has have there been any major changes since COVID and and nitrous rent collection policies that affect the present operations?
Eva Trimble
0:17:17
Thank you, council member.
0:17:19
So we collect rent through a variety of outreach efforts.
0:17:23
You see, residents receive their rent bill on a monthly basis, and they have to eat different ways they can pay their rent.
0:17:30
But our housing assistance in each and every management office are required to track rent payments and see which residents aren't paying on a monthly basis or who have late payments, we conduct various outreach efforts such as door knocks, letters, phone calls, reaching out to residents to see how we can help.
0:17:49
So we have a variety of resources that we can connect our residents to, whether it's financial counseling, training, and employment opportunities.
0:17:58
We want to make sure they're aware of opportunities through the human resource administration who's been a fantastic partner for us.
0:18:05
In reaching out to do one shot deals.
0:18:08
And then, of course, we have payment plans where we encourage residents to come into the office and, you know, work with us on a payment plan so that they can get back on track to a steady monthly payment.
0:18:19
In addition, we also, as I mentioned in my testimony, really encourage residents to let us know as soon as they have a change in their income.
0:18:26
We are able to do a run hardship and interim recertifications to recalculate their rent based on changes in their income.
0:18:34
And as soon as they know, we can do that.
0:18:36
We, you know, the recertification will be retroactive based on the date of the supporting documentation that they provide.
0:18:44
So even if Someone is out there right now listening and has not yet come in, just, you know, make an appointment, meet with your housing assistant to come in and talk about your rent and your income so that we can make those adjustments, so that the rent is right sized to what they can pay.
Chris Banks
0:18:58
How many residents have actually opted to do rent payments?
Eva Trimble
0:19:03
We have currently 1522 active payment plans right now.
