REMARKS
Bills to improve 311 operations
0:04:24
·
27 sec
Council Member Restler introduces three bills aimed at improving 311 operations:
- Intro 587 requires 311 to conduct customer satisfaction surveys after agencies close cases
- Intro 744 prohibits agencies from automatically closing duplicate 311 requests
- Intro 523 requires 311 to develop a protocol for handling non-emergency calls about property harassment
Lincoln Restler
0:04:24
We will be hearing 3 bills to improve 311 operations, intro 587 against sponsored by Castle Member Dennewitz will require 311 to conduct customer satisfaction surveys after agencies have closed cases.
0:04:36
Intro 7744, again, sponsored by Castle Member Dennewitz, will prohibit agencies from automatically closing duplicate 311 requests.
0:04:43
Intro 523 sponsored by member Brandon will require 311 to develop a protocol for handling nonemergency calls about properties that are being harassed.
