Q&A
Challenges with 311 and agency responsiveness to illegal parking complaints
1:45:16
·
60 sec
Council Member Restler raises concerns about the ineffectiveness of 311 reports, particularly regarding illegal parking complaints. He highlights the frustration of constituents when cases are closed without apparent action.
- Constituents report cases being closed out by NYPD without any visible changes or actions taken
- Multiple calls about the same issue often result in immediate case closure without resolution
- Council Member Restler asks for guidance on how to improve the system and ensure agency accountability
- The discussion emphasizes the need for better outcomes and adaptation of the current process
Lincoln Restler
1:45:16
Yeah.
1:45:17
Okay.
1:45:17
That's much smarter.
1:45:19
Great.
1:45:19
Okay.
1:45:20
That's very helpful.
1:45:21
And I did, Mister Morse Road, just wanna ask, you know, we get so many frustrated constituents who call about maybe 311 call 311 about issues.
1:45:38
Often, it's relating to illegal parking that our cases are closed out by the NYPD, and nothing has changed, and nothing has been done.
1:45:47
And people will call multiple people call, people call multiple times, and there's just and they close out the case often immediately without any action having been taken.
1:45:56
Like, what should I tell my constituents?
1:45:58
Like, how do we make this work or how do we ensure a degree of accountability here when there is some illegal activity and the city agency is not properly responding to it?
1:46:09
Like, what can we do better and differently here?
1:46:11
Like, how do we how do we adapt how do we adapt to to get a better outcome.
