AGENCY TESTIMONY
Introduction and overview of NYC 311
0:29:45
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81 sec
Joseph Morrisroe, Deputy Commissioner of NYC 311, introduces himself and provides an overview of NYC 311's services. He explains that NYC 311 offers 24/7 access to government services and information through multiple channels.
- NYC 311 is part of the Office of Technology And Innovation
- It provides fast and easy access to government services and city information
- Available through call center, online portal, text, mobile application, and social media
Joseph Morrisroe
0:29:45
Good morning to your wrestler and members of the City Council Committee on governmental operations, state and federal legislation.
0:29:50
My name is Joe Morrisworth, and I am the Deputy Commissioner of New York City 311 under the Office of Technology And Innovation.
0:29:58
Thank you for the opportunity to testify today regarding legislation that would impact NYC 311 operations.
0:30:06
As NYC 311's deputy commissioner, I oversee all aspects of 311 from the operation of the most familiar component the call center to the creation and implementation of multiple customer facing channels, performance results and quality control measures, interaction with city agencies and data collection.
0:30:24
As you all know, NYC 311 deliberous fast and easy access to government services and city information to all New Yorkers.
0:30:32
NYC 311 is available 24 hours a day, 7 days a week, 365 days a year through multiple channels including the call center, the online portal, text mobile application, and social media.
0:30:46
Originally launched as a call center, NYC 311 has evolved into the most comprehensive municipal government service platform in the nation.
0:30:55
NYC 311 received 37,000,000 customer contacts in 2023, and on an annual basis receives more calls than all the U.
0:31:03
S.
0:31:03
City 311 call centers combined.
