AGENCY TESTIMONY
911 call handling and dispatch process for B-HEARD teams
0:48:58
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50 sec
Eva Wong explains the process of handling 911 calls related to mental health crises and how B-HEARD teams are dispatched. The system involves careful assessment and triage to ensure appropriate deployment of resources.
- EMS 911 call takers assess calls for violence, weapons, and immediate hospital transport needs to determine B-HEARD eligibility.
- B-HEARD teams respond independently from NYPD dispatch decisions, though NYPD is informed of B-HEARD deployments.
- NYPD will respond to high-risk situations, and B-HEARD teams can request police backup if necessary.
Eva Wong
0:48:58
In New York City, 911 remains a primary way to request help during emergencies, including mental crises.
0:49:06
Most calls come from bystanders, making it challenging to gather accurate information.
0:49:12
The complexity of these calls directly affect the Hertz response capacity.
0:49:17
To ensure appropriate deployment, EMS 911 call takers, assess calls for violence weapons and immediate hospital transport needs.
0:49:26
Fully triage calls are more likely to result in meaningful support.
0:49:30
Behar teams respond to mental health calls independently from NYPD dispatch decisions.
0:49:37
Although MIPD is informed of BEHARD Deployments, MIPD will respond to high risk situations, and once a BEHARD team arrives, they can request police backup if necessary.
