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Discussion on 988 hotline capabilities and limitations

2:36:08

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69 sec

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Council Member Brewer inquires about the capabilities and limitations of the 988 hotline in responding to mental health crises. Jamie Neckles explains the process 988 operators would follow in handling such calls.

988 operators conduct thorough assessments and provide reflective listening
They connect callers to appropriate local resources based on the situation's urgency
The discussion highlights the need for immediate, 24-hour mental health crisis response

Gale Brewer

2:36:08

But what would have gotten from 988?

Jamie Neckles

2:36:12

So it I I don't know the full circumstances obviously.

Gale Brewer

2:36:17

I mean, I didn't know either he was really in bad shape, and he was, like, others admitting it.

Jamie Neckles

2:36:22

Yep.

2:36:23

So so that's That's great.

2:36:25

Alright.

2:36:25

That he he he found help.

2:36:27

And so thank you for helping him.

2:36:28

If if he had called 988, they would have spent time on the phone with him trying to listen to him and understand what he was going through to reflect on that.

2:36:41

Right?

2:36:41

So he can feel heard, and they can do a more thorough assessment.

2:36:45

They may have connected him to the Rhinel Center right down the street there.

2:36:48

That's entirely possible.

2:36:50

One of the most common

Gale Brewer

2:36:50

This was 6 o'clock at night.

2:36:52

They

Jamie Neckles

2:36:53

So it depends.

2:36:54

Right?

2:36:54

They they will know the operating hours of of the places to which they are referring people, and they will connect people to things that are commensurate with the the acuity of the situation and immediately available.

Gale Brewer

2:37:08

Okay.

2:37:08

I'm just saying, sounds good.

2:37:10

I know you're trying.

2:37:11

We just need a more immediate response.

2:37:14

I'm just saying, and it's a 24 hour issue, etcetera.

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Council Member Brewer shares personal experience with mental health crisis response

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Inquiry into availability and management of mental health crisis beds