AGENCY TESTIMONY
Mobile Crisis Teams: On-site mental health crisis response
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98 sec
Jamie Neckles explains the role and function of Mobile Crisis Teams, which represent the 'someone to respond' category of DOHMH's crisis services. These teams provide on-site intervention for non-life-threatening mental health crises.
- Mobile Crisis Teams operate from 8 AM to 8 PM, 7 days a week, citywide
- There are 24 teams serving all 5 boroughs (19 for adults, 5 for children)
- Teams include master's level mental health clinicians and peer specialists
- They provide face-to-face assessment, de-escalation, and connection to appropriate services
- Mobile Crisis Teams typically engage with people 1 to 3 times over a period of up to 2 weeks
Jamie Neckles
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This brings me to the someone to respond category.
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In these situations, NYC998 will dispatch a mobile crisis team to visit the person wherever they live within a few hours, 8 AM to 8 PM, 7 days a week.
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Citywide.
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Mobile crisis teams are our cornerstone short term intervention for non life threatening mental health crises.
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Mobile crisis teams represent a significant portion of the mental health crisis response infrastructure in this city.
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There are 24 teams serving all 5 boroughs, 19 serving adults, 5 teams serving children.
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In fiscal year 24, we received 16,500 referrals for the adult teams alone.
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Mobile crisis teams include both master's level mental health clinicians and peer specialists.
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They meet face to face with the identified person experiencing the crisis as well as their family or other support systems.
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To engage, assess, deescalate, and connect individuals to the most appropriate services.
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Meetings typically occur wherever the person resides, such as a private apartment, a supportive housing setting, or emergency shelter.
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After a crisis is deescalated, people can be connected to out or inpatient care if appropriate.
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We consider mobile crisis teams a short term intervention typically engaging with people 1 to 3 times in a 2 up to a 2 week period.
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Some people need more support than they can access in their home or wherever they are currently residing.
