AGENCY TESTIMONY
NYC 988 hotline: A 24/7 mental health crisis support service
0:56:58
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64 sec
Jamie Neckles details the NYC 988 hotline service, which provides 24/7 mental health crisis support to New Yorkers. This service represents the 'someone to call' category of DOHMH's crisis services.
- NYC 988 is available any time of day or night, every day of the year
- The service provided crisis counseling over 311,000 times via call, text, or chat during fiscal year 24
- Trained crisis counselors and peer support specialists offer emotional support, coping skills, and connections to ongoing mental health services
Jamie Neckles
0:56:58
When someone experiences a mental health crisis, it can be helpful to talk to someone we trust, a family, friend, a religious adviser, a mental health, or health care provider.
0:57:10
Anyone can reach out to 988 at any time of day or night, any day of the year to speak with a trained crisis counselor or peer support specialist.
0:57:22
NYC 988 is the health department's largest mental health crisis service.
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Let's see.
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988 provided crisis counseling over 311,000 times via call, text, or chat, during fiscal year 24.
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98 counselors and peers will listen to a caller's situation and help them through a moment of crisis with emotional support and coping skills.
0:57:50
They will also help connect them to ongoing mental health services that meet their needs.
0:57:57
Sometimes a person may be unable or unwilling to seek mental health services to get through their crisis.
