AGENCY TESTIMONY
Ongoing improvements and optimization of the B-HEARD program
0:49:50
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32 sec
Eva Wong describes the continuous efforts to improve and optimize the B-HEARD program based on insights gained since its launch. These improvements aim to enhance the efficiency and effectiveness of the crisis response model.
- FDNY EMS developed an automated algorithm to help call takers determine if an individual has previously been assessed by a mental health clinician.
- More EMS 911 call takers were hired in fiscal year 2024 to improve call handling capacity.
- A recent patient satisfaction survey showed overwhelmingly positive feedback for the B-HEARD program.
Eva Wong
0:49:50
Since launching BHART in 2021, we have continuously optimized our health center crisis response model based on insights gained.
0:49:58
For instance, FDNY EMS developed an automated algorithm to help call takers determine if an individual has previously been assessed by a mental health clinician.
0:50:09
Additionally, FDNY has hired more EMS 911 call takers in fiscal year 24, and a recent patient satisfaction survey showed overwhelmingly positive feedback for be heard.
