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AGENCY TESTIMONY

Single Point of Access (SPOA) system for specialized mental health services

1:01:07

·

75 sec

Jamie Neckles explains the Single Point of Access (SPOA) system, which manages referrals to specialized treatment and recovery services for individuals with complex behavioral health needs in New York City.

  • SPOA is managed by the health department and accessible through their website
  • Referrals come from various sources, including crisis service providers, community-based mental health providers, shelter and housing providers, hospitals, jails, and prisons
  • The system received 4,107 referrals in fiscal year 2024
  • SPOA programs include Assertive Community Treatment and Intensive Mobile Treatment
  • These programs have a combined capacity to serve about 6,500 people at a time
  • Clinicians at the health department review eligibility and make referrals to appropriate levels and locations of care