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PUBLIC TESTIMONY

Testimony by Chaplain Dr. Victoria Phillips, Founder/CEO of Visionary V, on B-HEARD and Mental Health Crisis Response

4:55:55

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5 min

Chaplain Dr. Victoria Phillips, a mental health advocate, provides testimony on the B-HEARD program and mental health crisis response in New York City. She criticizes the limited coverage and hours of the B-HEARD program, emphasizes the need for 24/7 mental health services, and shares personal experiences to highlight the importance of de-escalation training and accountability in crisis response.

  • Argues for expansion of B-HEARD to all communities and 24/7 operation
  • Highlights systemic failures in addressing mental health needs, particularly in vulnerable populations
  • Emphasizes the importance of cultural humility, person-centered language, and comprehensive de-escalation training for first responders