AGENCY TESTIMONY
Handling concerns and complaints about LGBTQAI+ youth treatment
0:20:09
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42 sec
Commissioner Dannhauser outlines the process for addressing concerns about the treatment of LGBTQAI+ youth and families within the ACS system. He emphasizes the importance of immediate reporting and response.
- Describes the role of the Office of Equity Strategies in addressing concerns
- Mentions LGBTQAI+ point people in foster care provider agencies
- Outlines the process for reporting and addressing incidents
- Emphasizes collaboration in developing response plans
Jess Dannhauser
0:20:09
In any instance where there's a concern about the treatment of a young person or family, it should be immediately brought to their attention so they can be appropriately addressed.
0:20:18
ACS continues to have LGBTQI plus point people identified champions in our fall secure provider agencies.
0:20:25
These point people are empowered and trained to report any complaints or concerns.
0:20:29
If there is an incident, provider share a summary, case information, and the staff involved so that ACS can speak with all parties, and collaborative development plan to respond.
0:20:39
This past summer, our colleagues at the Alephonics Center approached ACS with their experience, which brought to bear that their additional efforts that ACS needed to make both internally and with our providers and throughout the trial offer continuum.
