Q&A
Assessing implementation of language access plans
0:44:18
·
110 sec
Council Member Avilés inquires about the criteria MOIA uses to assess the implementation of language access plans. Young Kwon explains the various tools and metrics used to evaluate agencies' progress in implementing their plans.
- MOIA provides technical support to agencies facing issues or receiving complaints
- Annual reporting is used as a tool to assess implementation, with reports submitted to the City Council by December 15
- Metrics include 311 complaints, other complaint channels, and expenditure reports on language services
- MOIA is working to make these metrics more accessible and usable for assessing language access implementation
Alexa Avilés
0:44:18
Got it.
0:44:19
Thank you.
0:44:19
I appreciate that.
0:44:21
That's very helpful.
0:44:22
And I I would agree that the plan is only as good as it is the implementation.
0:44:30
What kind of criteria are you using around assessing implementation?
Young Kwon
0:44:35
Yeah.
0:44:35
No.
0:44:36
Thank you so much for that question.
0:44:38
So for implementation, when each agencies do have issues or are getting complaints.
0:44:45
We do we provide technical support.
0:44:49
We do not we we assess every year on the implementation of the plan.
0:44:57
And then we submit the annual report to the city council by December 15.
0:45:02
And so that is one metrics that we're or one tool that we're utilizing to assess the implementation.
Alexa Avilés
0:45:09
Is the metric 311 complaint?
0:45:12
What's the metric that I I think I missed the metrics that you're using to assess implementation?
Young Kwon
0:45:18
Oh, so we're utilizing the annual reporting as a one tool to assess the agencies implementation of language access.
0:45:28
Currently, the local authorities sets different metrics on what to be reported on the annual report such as the 311 complaint.
0:45:39
Numbers and other ways agencies have received complaints.
0:45:45
Another way, thank you for local logistics.
0:45:49
We are collecting expenditure report from agencies on how much they have spent.
0:45:55
Each fiscal year on language services.
0:45:58
That's another good metric tool that we're trying to figure out how to make it more accessible and usable for our assessment of their implementation of language access.
