Q&A
Assessment of CBO capacity and language service standards
2:11:57
·
88 sec
Council Member Avilés inquires about how MOIA assesses the capacity of CBOs, especially those offering numerous languages. Young Kwon explains the assessment process based on language service industry standards.
- Assessment based on ISO and ATSM language service standards
- Evaluation of project management coordination capabilities
- Review of training programs for linguists, both in-house and external
- Use of a robust survey to gather information on CBO capacities
- Focus on emerging language needs while maintaining industry standards
Alexa Avilés
2:11:57
So in terms of in terms of an organization, like, I'm just gonna pick one with an impressively long list.
2:12:07
I think it was a refugee translation project.
2:12:11
Can you can you help me understand what what their current capacity is with such an incredible long like, what does it mean to be able to speak 20 languages?
Young Kwon
2:12:24
Yeah.
2:12:24
So the local logistics required us to assess CBOs based on the language service industry.
2:12:33
So we looked at ISO and ATSM as like good.
2:12:37
Language service standard that we are looking into how to assess these organizations.
2:12:44
So one of those are project management coordination.
2:12:48
Do they have robust project management to deliver the services that they're requested?
2:12:56
Do they have enough trainings for the linguists in in house or or otherwise external trainings for the linguist to be developed and continue to do this work.
2:13:08
These are some of the areas that we looked into the survey.
2:13:11
The survey was quite robust.
2:13:15
So based on those survey findings, we really try to narrow down to ensure that we yeah.
2:13:23
We're assessing the CBO's capacity.
