REMARKS
Council member's observations on language line usage
3:02:25
·
42 sec
Council Member Avilés shares her recent experience observing a city agency using language line for small business outreach.
- First positive feedback heard about language line
- Noted the motivation of the agency worker to support business owners
- Mentioned that not all workers are willing to use the language line system
Alexa Avilés
3:02:25
I was at actually out recently with a city agency doing outreach to small businesses.
3:02:31
And it was the first time I had heard someone say the language the language line was really helpful.
3:02:41
Because I had never heard that before from providers or city agencies.
3:02:46
And in the context, what became clear was that this person was actually quite motivated.
3:02:54
Around using his apparatus and trying to figure out how to support the business owner so they could communicate.
Kenneth Lo
3:03:00
Mhmm.
Alexa Avilés
3:03:01
And he also mentioned, you know, people don't really, like, wanna go that far.
Jorge
3:03:07
They
