Q&A
Criteria for evaluating language access implementation plans
0:41:01
·
3 min
Young Kwon from MOIA explains the criteria used to evaluate language access implementation plans. The agency recognizes the unique needs and resources of each city agency while striving to ensure compliance and improve language access services.
- MOIA uses four main criteria to evaluate plans: accessibility and usability, section details and explanation, clarity of goals, and completeness of supporting documents
- Annual reporting is used as one of the main anchors for ensuring compliance
- MOIA provides tailored guidance to each agency based on their unique needs and resources
- The agency is working to develop stronger monitoring systems and metrics for assessing language access implementation
Young Kwon
0:41:01
Yeah.
0:41:02
Definitely.
0:41:04
Thank you so much for that question.
0:41:06
We would love to figure out better measurements and metrics for assessing language accessing general, and we're increasing our collaboration with mayor's office of operations, as mentioned in the testimony.
0:41:19
As mentioned in the testimony, we see the language implementation plan and the annual reporting as a 2 main anchors of ensuring compliance of all agencies.
0:41:32
This year has been a year that most agencies have to update their language access implementation plan.
0:41:38
They're because we walked them through through population assessment of language limited English proficiency, we do see that each agencies have unique needs and unique resources.
0:41:54
So we do not think that one's standard can assess all the uniqueness of each agencies.
0:42:03
However, while that being said, when reviewing the plans, we looked at 4 different criteria to ensure some of those components are in their plans.
0:42:15
1, the accessibility and the usability.
0:42:18
2, the section details and explanation.
0:42:21
3 clarity of goals and for completeness of their supporting documents.
0:42:28
And after reviewing their the draft of each agency's language access plans, Moya provided tailored guidance As mentioned, they have unique needs and unique resources.
0:42:40
We want to provide targeted tailored guidance for each agencies.
0:42:46
We also think that we believe that the plan is only good as is implemented, so we make sure that we're annually reporting on their language access implementation.
0:42:58
So this year, we have increased our collaboration with the mayor's office of operations.
0:43:04
And we we actually met with the language access coordinator two times this this month to guide them through the annual reporting.
0:43:13
We plan to analyze the goals that's set by the agencies and their plans, analyze those goals, and set each metrics with the ops to understand their progress towards their goals.
0:43:28
So Yes.
0:43:29
We we would love to develop more we would love to strengthen monitoring system.
Alexa Avilés
0:43:36
Could you could you repeat very quickly the 4 elements you said accessibility?
Young Kwon
0:43:41
Yeah.
0:43:42
So these are the ways we looked at all the plans.
0:43:46
The first one, we looked at the accessibility and usability.
0:43:49
So we're understanding if it's readable.
0:43:53
2nd, we're looking at section details and explanation, making sure that all the components are required that Moya required are in each sections.
0:44:04
There is the clarity of goals.
0:44:06
We thought that the goals were one of the good measurements and measuring tool that we could set in the future.
0:44:12
So that was one of the other component, and the last one was the completeness of their supporting documents.
