AGENCY TESTIMONY
Development of a maturity model for language access
0:31:29
·
56 sec
Kenneth Lo introduces MOIA's development of a maturity model for language access as a tool to advance services across city agencies.
- The maturity model is both a conceptual and practical tool for advancing language access
- It provides a roadmap for agencies to move from ad hoc responses to systematized management with strong metrics and feedback loops
- The model aims to help agencies progress towards a system that fully embraces the city's multilingual identity
- MOIA emphasizes that language protections cannot be an afterthought in agency operations
Kenneth Lo
0:31:29
So in this light, I would want to mention that Moia is developing and cooperating tool for our work, what we've referred to as a maturing model for language access.
0:31:42
This is both a conceptual and practical tool for advancing language access across a range of agency operations from moving from ad hoc responses to building a level of compliance with the solid basic infrastructure in place that aligns with local authority and then towards more systematized management with strong metrics and feedback loops.
0:32:03
This model will provide a road map for agencies to continually improve their language access services, moving progressively towards a system that fully embraces Nexidia's multilingual identity and helps us move towards a normal life lingual government.
0:32:18
In the end, like, protections cannot be an afterthought as is often too as is still too often the case.
