Q&A
Discussion on using 311 for language accessibility complaints
3:20:20
·
88 sec
Council Member Alexa Avilés inquires about the use of 311 for reporting language accessibility issues. Jorge from Mixteca explains that while they guide community members to use 311, it's not commonly seen as a tool for language accessibility complaints.
- 311 is primarily associated with physical complaints like noise
- Language accessibility issues are not naturally reported through 311
- Community members don't readily identify 311 as a platform for language-related concerns
Alexa Avilés
3:20:20
Are you are you aware have you used or have has have you seen others use 311 to issue complaints around language accessibility?
Jorge
3:21:10
Yeah.
3:21:11
So usually, miss Stecca, we do give them the guidance of the 311 being that sort like, place to place complaints.
3:21:19
However, we do not see we do not see it as a place to complain about language and accessibility.
3:21:26
It is not promoted that way, and it is not something that really comes naturally to community members.
3:21:31
It is seen to, like, place complaints for noise or something more, like, physical.
3:21:36
But when it comes to language in accessibility, it's not something that we identify with.
Alexa Avilés
3:21:41
Yeah.
3:21:41
Thank you so much.
3:21:42
I I think a lot of New Yorkers don't use 311 for a lot of reasons.
Kenneth Lo
3:21:48
Uh-huh.
