Q&A
Identifying trends and challenges in language access across agencies
0:47:23
·
93 sec
Council Member Alexa Avilés inquires about trends and challenges in language access across city agencies. MOIA representatives acknowledge the need for a more mature monitoring system to analyze trends systematically.
- MOIA is working towards developing a more mature monitoring system
- The current monitoring system is focused on compliance rather than trend analysis
- MOIA aims to provide more tailored and targeted technical support to agencies based on improved monitoring
Alexa Avilés
0:47:23
So in terms of in terms of I'm stuck here with language, but in terms of areas, obviously, each agency is very in a very different state.
0:47:35
But in terms of trends, right, you're you're working across multiple agencies.
0:47:42
Are there areas, I'm gonna call it, noncompliance and or real challenges that exist because for a number of different reasons, are there trends that you are seeing across agencies where there are some real problems or just problems in general?
Miral Abbas
0:48:02
Yeah.
0:48:03
Okay.
Young Kwon
0:48:07
Yeah.
0:48:09
So to be honest, we are also working towards maturing model of our monitoring system as well.
0:48:17
We think ourselves as monitoring system right now is on the compliance level as well.
0:48:23
We want to get there of analyzing some of the trends more systematically in order to provide agencies with more tailored and targeted technical support.
0:48:34
So we hope to get there in partnership with mayor's office of operation to decide on the metrics together, make those transparent and available for the public, and also yeah, make sure that it's more we're looking at the foresight and not the hindsight.
Alexa Avilés
0:48:55
Yeah.
0:48:55
John Biden, please.
