Q&A
Plans to advance recommendations for improving language access services
1:01:55
·
133 sec
Council Member Alexa Avilés inquires about MOIA's plans to advance recommendations for improving language access services. Kenneth Lo and Lorena Lucero discuss MOIA's internal thoughts and efforts to improve language access implementation.
- MOIA has a list of items they want to work on with the council, potentially including amendments to Local Law 30
- MOIA is working on improving monitoring systems, resources, and feedback loops
- The office is becoming more intentional about providing technical assistance and sharing best practices
- Plans include developing a centralized online portal for Language Access Coordinators
Alexa Avilés
1:01:55
So so does Moya have plans to advance these kinds of recommendations that could materialize improvements in services or, like, when when do we get there?
1:02:05
Because we're in year 7.
Kenneth Lo
1:02:09
Yes.
1:02:09
I I would say, internally, we have thought about this.
1:02:13
We've we've wanted to do this work better with the agencies, and we have a list of items that we would love to work with counsel on as also potential amendments to book a lot 30.
Alexa Avilés
1:02:30
So are you suggesting that the that this program cannot be improved through the administration of it that it requires a policy change?
Kenneth Lo
1:02:44
No.
1:02:45
I appreciate that.
1:02:47
When we take language access, seriously?
1:02:50
Yeah.
1:02:50
Yes.
1:02:50
It is.
1:02:51
We we work with agencies to improve this.
1:02:57
Local R30 is a broad baseline.
1:03:03
Agencies look for more explicit guidance.
1:03:10
The law is a very useful tool in driving agents toward So in particular, more than others.
1:03:17
Mhmm.
1:03:18
There was some agencies, you know, they really do have advanced language access to improve their on their missions.
1:03:28
Others are are slower.
1:03:33
We work from our end to make sure that agencies have the resources and guidance that can help them move forward.
1:03:44
We're working on the monitoring side.
1:03:48
I think it does it does take both work on our end and, of course, on the end of the agencies.
1:03:54
So improving the lawn, improving the monitoring systems, improving the resources in place, closing, like, improving the feedback loops, all of these things, I think, would help advanced language access.
