Q&A
Cultural sensitivity training for pool staff
1:22:18
·
89 sec
Council Member Krishnan inquires about cultural sensitivity training for pool staff. Commissioner Donoghue outlines the Parks Department's approach to staff training.
- Parks Department emphasizes customer service training for all frontline staff
- An Office of Diversity, Inclusion, and Belonging provides training
- Specific training was provided to Astoria Pool staff after the religious attire incident
- Parks Department commits to continuing training for all staff, regardless of seasonal status
Shekar Krishnan
1:22:18
Have there been any cultural sensitivity trainings provided for pool staff?
1:22:22
Will there be any in the future?
Sue Donoghue
1:22:25
As I said, we work hard at the parks department to ensure we have good customer service for all of our frontline staff and people working at our pools and beaches and really throughout the park system.
1:22:37
And I'm always so proud of the dedication and commitment of our park staff to making sure our facilities are welcoming They know that's of importance to me and senior leadership at the parks department, and it's part of the training that they receive is to make sure that our pools and our facilities are welcoming to all.
Shekar Krishnan
1:22:55
So when will those trainings take place?
1:22:57
Are they ongoing?
1:22:58
When do they happen throughout the year?
Sue Donoghue
1:23:00
We all of our folks are trained when they're beginning the job, people are well versed in what the requirements are on the pool deck.
1:23:14
And then art, we have a office of diversity, inclusion, and belonging.
1:23:19
And we've given this into and I I a story of pool, we did have specific training for the staff post this event.
Shekar Krishnan
1:23:31
And are all the staff offered those trainings part time, full time seasonal?
Sue Donoghue
1:23:35
Yes.
1:23:35
All the staff were offered that training.
Shekar Krishnan
1:23:37
And so will the parts from it commit to continuing to provide training for all staff regardless of seasonal status, Tim?
Sue Donoghue
1:23:43
Absolutely.
1:23:44
We've tried extensive training across the board for all of our staff.
