Q&A
CHS response to family notification concerns
2:00:38
·
50 sec
Jeanette Merrill from CHS responds to Council Member Ayala's concerns about family notification procedures. She acknowledges the devastating nature of the stories shared and suggests potential improvements.
- CHS's patient relations department is mentioned as a potential resource for families
- Merrill admits they could do a better job promoting this resource
- She emphasizes that communication with families should take place and people deserve to know what's happening with their loved ones
Jeanette Merrill
2:00:38
Sure.
2:00:39
So thank you for sharing that.
2:00:41
We did hear the testimony of failing overs and agree.
2:00:44
It is devastating to hear those stories.
2:00:47
I think in cases like the ones you've described in others, patient relations, CHS's patient relations can be a good resource.
2:00:54
I think we certainly could do a better job of promoting it, although I know a number of your offices have directed constituents to to patient relations, and they can help sign a consent form provided, you know, the person in custody, the patient is interested in having that happen.
2:01:11
So agree that communication should absolutely take place people deserve to know what's happening with their loved ones.
2:01:19
So I think, you know, making that resource more available for some people understand that, yeah, that communication pathway does exist.
