Q&A
Current Uber deactivation process and its limitations
3:40:58
·
102 sec
Council Member Krishnan questions Josh Gold about Uber's current deactivation process, highlighting its limitations and the need for a statutory process that includes prior notice.
- Gold explains that the IDG process occurs after deactivation
- Uber uses repeated notifications and warnings prior to deactivation
- Krishnan emphasizes the need for a statutory process that starts before deactivation
- Gold agrees to work on improving the notification and warning system
Shekar Krishnan
3:40:58
And and I'm putting aside those outrageous cases as you mentioned that are in the bill Yep.
3:41:01
And focusing on the 99% of them.
3:41:03
So if we can agree that you know, for those 99% of cases, notice in advance is is is crucial.
3:41:12
What can you point anything in the I in the IDG process, Uber process right now?
3:41:19
That provides that requires notice to drivers before they're deactivated.
3:41:24
Is there anything currently that requires such notice?
Josh Gold
3:41:27
The IDG process is after a deactivation takes place.
3:41:32
But we do have repeated notifications and so the IDVD process is separate.
3:41:38
It's after a deactivation takes place.
3:41:41
We have repeated notifications and warnings prior to a deactivation.
3:41:46
In some instances, I imagine we can improve those and would want to work with your office and others to improve on those.
3:41:52
But we do and we have improved them over the years to add more education opportunities, more warnings, and more notifications of accounts that are in jeopardy of deactivation.
Shekar Krishnan
3:42:03
Got it.
3:42:04
So I think if, you know and I know we've talked about this before as well, but if if the process in place is starts after the fact, I think what we're trying to adjust this legislation is to create process before the fact, and the importance of of notice being part of that process.
3:42:22
And I know you all may be maybe providing notice in your own way too, but having a statutory process that starts before and has known as as part of it, I think is really an important piece of this legislation and just a part of due process generally.
3:42:37
So I appreciate hearing your feedback on that.
3:42:39
My next question is about wouldn't you agree that if Uber or Lyft don't, you're not speaking to Lyft, but if if I I for hire vehicle company makes a decision to deactivate a driver, why would the burden can you explain a bit about why the burden would then fall on the driver to reverse that decision?
