Q&A
Discrepancies between Uber's data and driver testimonies
3:51:29
·
90 sec
Council Member Krishnan points out the disconnect between Uber's statistics and the testimonies from drivers about their deactivation experiences.
- Krishnan notes that many drivers testified about being deactivated for reasons other than document issues
- He requests data from Uber to support their claim that the vast majority of cases are routine document issues
- Gold agrees to provide the data and offers to review individual cases
- Gold acknowledges that processes in 2018-2019 were not ideal and have since been improved
Shekar Krishnan
3:51:29
And I think if you can just send a date, I know the, you know, I think what we're talking about are you mentioned these the the cases outside of the the the egregious instances, let's say, are the exceptions in the bill too.
3:51:39
That the vast majority of TLC driven document cases.
3:51:44
What's not clicking with me is because I've heard a lot of testimony today.
3:51:47
We all did from drivers who didn't have just document issues that they had in don't some of them don't even know the reasons why they were deactivated, and they continue to be deactivated.
3:51:55
So the testimony we're hearing doesn't match with data.
3:51:58
So I would you all be able to provide data showing that the vast majority of these cases are actually routine document DLC initiated issues.
Josh Gold
3:52:09
Yeah.
3:52:09
I'm happy to provide that data.
3:52:10
And also, if there are other if there are folks who testified, who wanna go through your office, right, rather than direct to me or to the IDE or anybody else, I'm happy to work with you, your office, somebody in your office on those individual cases to walk through someone who's deactivated.
3:52:23
I will say, I did hear some testimony from from individuals in 2018, 2019.
3:52:28
And I do think the processes were not great.
3:52:32
And we've worked hard to improve those processes, including the drug test picture that I've brought up, including a lot of education around service animal denial.
3:52:41
So if there are old cases, if someone feels comfortable talking to me, they may not.
3:52:46
They may feel more comfortable going to your office or the chair's office.
3:52:50
I would love to, you know, look into those cases and figure out what was the reason behind it and if that case deserves to have another hearing.