PUBLIC TESTIMONY
Testimony by Bert Dumont, Ride-Hailing Driver from Queens
3:06:31
·
59 sec
Bert Dumont, a ride-hailing driver from Queens, shared his experience of being deactivated by Uber in 2017 due to a dispute over a passenger's service animal. He expressed confusion about service animal policies and the ongoing deactivation of his account.
- Dumont has been driving in NYC since 2015, initially as a yellow cab driver before switching to Uber and Lyft
- The deactivation occurred after he refused to transport a passenger's dog, which he believed was not a legitimate service animal
- His Uber account has remained deactivated since 2017, highlighting the long-term impact of such incidents on drivers
UNKNOWN
3:06:31
Hi.
3:06:31
Good afternoon.
3:06:32
My name is Bert Dumont.
3:06:33
I live in Queens.
3:06:34
I'm driving in New York City since 2015.
3:06:38
Past the start, I drive in the yellow cab.
3:06:39
After that, I switched into the Uber and Uber and Lyft.
3:06:43
And when I started in 2017 Uber, I have a few months in a word, they, you know, deactivated my account because, you know, I have a confrontation with the customer.
3:06:54
He came with the dog.
3:06:56
And he claimed his dog is, you know, serviced dog.
3:06:59
What I'm I refuse because his dog was big and heavy.
3:07:02
And dog was not serviced dog.
3:07:03
There is a no tag.
3:07:05
Serviced dog has a tag, and there's different belt.
3:07:08
Right?
3:07:09
And then after that, we were the next day, the deactivate my account.
3:07:13
And I have a question.
3:07:14
They're all dogs.
3:07:15
Also, animals are service animal.
3:07:17
We must take or does does service animal.
3:07:20
That's that's why they deactivated my account since 2017 to now is still my account is deactivated.
3:07:28
That's my problem.
3:07:29
Thank you.