PUBLIC TESTIMONY
Testimony by Naveed Paracha, Taxi Driver, on Uber Driver Deactivation Issues
2:52:36
·
124 sec
Naveed Paracha, an Uber driver since 2018, shares his frustrating experience with unfair deactivation and the company's poor communication. He describes being labeled for illegal driving and right cancellation without proper explanation or resolution from Uber.
- Paracha was unable to get a clear reason for his deactivation, despite multiple attempts to contact Uber
- He highlights issues with Uber's cancellation policy, which can unfairly label drivers for cancellations caused by the app's own design
- The experience of deactivation was extremely stressful for Paracha, affecting his sleep and willingness to use the Uber app
Naveed Paracha
2:52:36
Hi.
2:52:36
My name my name is Naveed Paraccia, driving for Uber since 19.
2:52:42
90, then I stopped it, then I started again.
2:52:48
Since permanently, I'm working with this since 2018.
2:52:52
Recently, I was labeled with a with illegal driving, And I did reach to Uber via chatting, and I was end up in artificial intelligence.
2:53:06
So then I talked to them verbally.
2:53:10
They say we're gonna dig into the issue within 24 hours.
2:53:13
It never happened.
2:53:15
And I just wanna know the reason because what was my mistake, what was the timing, what was the date, but they always ignored it.
2:53:21
Finally, I went to the Uber office, the GitHub, make an appointment, And they were surprised by themselves that the right of allegation was, I did the short term.
2:53:36
So I think this should not be because of deactivation.
2:53:40
And secondly, they labeled me with the right cancellation, which is per working provider, would intend to accept the right but not to accept it.
2:53:51
While this thing is created by the Uber by itself, The reason is this, when we get to the right the place to pick up the rider, the 5 minute time has started.
2:54:01
After the 5 minutes, Uber offer us either if we stay, who make extra money, And in the meanwhile, when the writer showed up, we click to start the ride, then Uber send this message, the cancellation that you're doing purposely.
2:54:18
This is not the driver.
2:54:20
So this I mean, I never had this kind of a situation listening from the people of the deactivation.
2:54:27
I couldn't sleep till 2 days, and I was never never wanted to open the Uber ad.
2:54:33
It was very frustrating for me.
2:54:35
And it shouldn't be the criteria.
2:54:39
Thank you.
Selvena N. Brooks-Powers
2:54:39
Thank you.