PUBLIC TESTIMONY
Testimony by Saifal, Uber Driver on Driver Deactivation
4:17:13
·
126 sec
Saifal, an Uber driver, testified about his account deactivation due to alleged substance use, which he disputes. He described the financial hardship caused by the deactivation and criticized Uber's complaint handling process.
- Saifal's account was deactivated 1.5 years ago, despite having proof from TLC and his doctor that he didn't use substances
- He emphasized the need for passengers to provide concrete proof when making complaints
- Saifal suggested that passengers should testify face-to-face when making serious complaints that could lead to account deactivation
Saifal
4:17:13
Yes.
4:17:13
Good afternoon.
4:17:14
My name is.
4:17:19
Good afternoon.
4:17:20
My name is Sethu Hope.
4:17:21
I'm a Volley I was Volley before Last
Frank Haley
4:17:25
one and
Saifal
4:17:25
a half year, they deactivate my account.
4:17:28
And the reason is that I was draft substances.
4:17:33
I I used the draft substances, and they're gonna have a proof for the draft for my TLC and for my private doctor, directors, but they don't trust anything else.
4:17:41
I went to the office a lot of times and sent them the mail.
4:17:44
They don't listen to anything else.
4:17:45
That's the problem.
4:17:46
You know, the one the passenger complained, they're supposed to come with proof.
4:17:50
And without any reason, and they stop my account.
4:17:53
I'm I'm paying my car.
4:17:54
It's $1000 a month.
4:17:56
Plus, I have insurance.
4:17:57
I can survive only a brand new of my family.
4:17:59
I have 5 family members.
4:18:00
It is very hard for me to survive right now.
4:18:03
So I hope the justice will be getting and who is supposed regarding justice to activate my account.
4:18:08
I am last one and half year.
4:18:09
I'm suffering with my financial travel.
4:18:12
So I hope your decision will be right.
4:18:15
And passenger is the complaint.
4:18:17
They're supposed to come to the testimony.
4:18:19
Because what about what reason for they're gonna complain?
4:18:22
They're supposed to know what is the reason, and the devil don't know nothing else.
4:18:27
And I have a question regarding this.
4:18:30
The they used the the they used us a lot of excuses.
4:18:34
Whatever is not real, Sometimes you drive a little bit fast in jerky on this street.
4:18:39
They say, oh, you're gonna drive fast.
4:18:40
You are not a good driver.
4:18:41
They complain about every restaurant account.
4:18:43
This happening a lot of times.
4:18:44
You know?
4:18:44
So I hope in future, we're supposed to do the bring the passenger.
4:18:49
The horse is the right.
4:18:50
What is the complaint supposed to face to face?
4:18:53
If not, there's some lame lame excuse there, some of the passengers drunk in the evening time, especially, and there is this too.
4:18:59
There's a complaint against the okay, you wanna stop the account.
4:19:02
And the the dude was supposed to be justified in the reality of that.
4:19:06
And the right of what about the child, and they're gonna complain against this, and they're gonna close the account.
4:19:10
It's not right.
4:19:12
We we have a right to these are for the human rights.
4:19:14
As a level of law in America, they have no right for us.
4:19:18
We are work like a slaves.