Q&A
Characteristics of MyDEP account users
1:20:56
·
82 sec
Council Member Sanchez asks about the characteristics of MyDEP account users compared to non-users. Albert Kramer from DEP provides insights into user demographics and trends.
- More customers tend to sign up as properties change hands.
- Seniors might be less likely to sign up for online accounts.
- DEP encourages all customers to sign up but provides alternative payment methods.
- Approximately 8% of enrolled MyDEP users have open delinquent accounts, which is slightly less than the overall customer pattern of around 10%.
Pierina Ana Sanchez
1:20:56
Yeah.
1:20:57
And do you have a sense of what are the different characteristics between people who are signed up for my DP versus not or owners that are?
Albert Kramer
1:21:04
So we've it's a great question.
1:21:06
We we found that over over time, consistently as properties change change hand, more and more customers do do sign up.
1:21:15
We haven't done a deep deep dive to understand.
1:21:17
But I think inherently, it tends to be you know, we we have seniors that are customers that might not be as likely to to sign up online.
1:21:26
But, you know, we encourage all of our customers to do so, but we, of course, allow customers to pay by written check.
1:21:33
We allow customers to pay online without creating an IDP account.
1:21:36
We're trying to be as customer friendly as we can.
Pierina Ana Sanchez
1:21:39
Do you have any sense of whether ratepayers that have water and sewer debt are more or less likely to have a IDP account?
Albert Kramer
1:21:48
So we not exactly we ran the numbers, and it's roughly 8% of the enrolled population has an open sort of delinquent
Pierina Ana Sanchez
1:21:58
80?
1:21:59
8.
1:21:59
Sorry.
1:22:00
Oh, I
Albert Kramer
1:22:01
would I would have the same reaction.
1:22:04
So, you know, we think that's probably a little bit, you know, a little bit less than the the sort of pattern for for all customers, which is a little closer 10%.
1:22:13
But yeah.
1:22:14
Okay.
Pierina Ana Sanchez
1:22:16
I'm very glad it's not 80.
1:22:18
Okay.
Albert Kramer
1:22:18
Same here.
Pierina Ana Sanchez
1:22:19
Okay.
