Q&A
Concerns about errors in water debt payments and account crediting
1:19:16
·
59 sec
Council Member Sanchez raises concerns about errors in water debt payments, citing a case where a home was foreclosed due to a discrepancy in the account number. Albert Kramer from DEP addresses these concerns, explaining their process for handling such situations.
- DEP states that incorrect crediting of water and sewer payments is a rare occurrence.
- Payments are matched to the account number provided by the customer.
- If errors occur, customers usually notice and contact DEP, who then try to be proactive in resolving the issue.
Pierina Ana Sanchez
1:19:16
Okay.
1:19:17
So turning to DP for a second.
1:19:20
Hey, DP.
1:19:20
Thank you.
1:19:22
So at in at least one case that that we know of that the council's aware of, the city for closed on a home with paid off water debt due to a discrepancy in the account number provided by the homeowner.
1:19:32
The property was later returned to the homeowner, but the situation raises concerns about the ease with which ratepayers can pay off water debt.
1:19:39
So does DEP have a sense of how frequently water and sewer payments are credited to the wrong account?
Albert Kramer
1:19:46
So that's usually and just for the record, my name is Albert Kramer, Deputy Commissioner of the Bureau of Customer Services.
1:19:51
Pleasure to be here.
1:19:52
So in general, that's a a very rare occurrence We, you know, we match the the payments to the account number provided by the customer.
1:20:01
If it ends up going due to, you know, a clerical error on the side of the customer, otherwise, usually somebody who's intending for a payment to be made.
1:20:08
Notices, it's not reflected and contacts us.
1:20:11
And we try to be as proactive as possible if we know that something is greatness.
