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REMARKS
DEP's commitment to accurate billing and review process
1:24:30
·
79 sec
Albert Kramer from DEP emphasizes the department's commitment to accurate billing and their thorough review process for enforcement actions like lien sales and Third Party Transfers (TPT).
- DEP manually reviews every account involved in lien sales or TPT with experienced staff.
- They prioritize resolving active disputes during the review process.
- If a customer is found to be correct or there's an error on DEP's side, the account would be removed from the enforcement process.
- DEP aims to avoid situations where properties are wrongly subjected to serious actions like TPT or lien sales.
Albert Kramer
1:24:30
There we go.
1:24:30
Beautiful.
1:24:32
We'll get that on the bill.
1:24:33
But, you know, it's it's really it's really important to us.
1:24:37
And I wanna, you know, build on what my colleagues at HPD.
1:24:41
We're talking about, you know, administrative process or review sounds really cold.
1:24:46
We really believe that anytime a customer goes through the lien sale, TPT, or any other enforcement process, we wanna make sure these are charges that we stand behind that we believe are valid.
1:24:57
The worst thing that that example you brought up at the top sounds like a horribly unfortunate situation that none of us would wanna see happen.
1:25:05
So, you know, whether it's TPT or lien sale, we manually review with experienced staff every single account.
1:25:12
That doesn't mean we're perfect.
1:25:13
If a customer has an active dispute during that process, we do our best to resolve that dispute and prioritize it.
1:25:20
And if the customer was right or there was something on our side, we would we would remove that.
1:25:25
And if through the process, whether it's the lien sale, TPT, and I believe by the nodding, right, peers at HPD and DLF do the same thing, we make sure to prioritize that.
1:25:34
Because the worst thing we wanna do is to have somebody in that type of situation.
1:25:38
There's some information we may not have been aware go forward with such a, you know, really serious topic and process like we're talking about now, TPT, and sale, or otherwise.