Q&A
DEP's methods for maintaining accurate ratepayer contact information
1:25:48
·
84 sec
Council Member Sanchez inquires about DEP's methods for maintaining accurate contact information for ratepayers. Albert Kramer from DEP explains their various approaches to ensure they can reach customers.
- DEP primarily uses the service address (property address) as the main point of contact.
- Customers can voluntarily provide additional mailing address information.
- DEP partners with HPD and the Department of Finance to obtain additional contact information.
- MyDEP accounts provide access to customer email addresses.
- DEP is exploring ways to share information with partner agencies to improve customer outreach while ensuring privacy.
Pierina Ana Sanchez
1:25:48
Got it.
1:25:49
Thank you, deputy commissioner.
1:25:50
And so how what are the ways that DDP ensures that you have the right contact information for ratepayers?
Albert Kramer
1:25:57
Absolutely.
1:25:58
So the fur our our main point of contact is the service address.
1:26:02
So sending mail to the actual address of the property.
1:26:06
We also have customers will willingly or voluntarily share additional mailing address information.
1:26:13
The property, you know, this is all 840,000, you know, varies by commercial, multifamily residential, or single family.
1:26:20
But, you know, we rely on the customer to provide additional contact points.
1:26:23
We also partner with HPD and the Department of Finance to get additional contact information also because of my DDP account.
1:26:29
We actually have
Will Depoo
1:26:30
a lot of access to
Albert Kramer
1:26:31
email addresses.
1:26:32
We try to meet customers where they are, send them email, That's something where we're looking to partner with the Department of Finance, make sure our privacy teams are partnering together if we can share information we have with our partners to help them reach customers in a way that they might not have been able to themselves.
1:26:49
We're happy to do so.
1:26:50
But, you know, it's some similar outreach challenges.
1:26:53
We we sometimes it's hard to find some customers, and, you know, we always we never wanna be in a situation where there's silence on the other end.
1:27:01
We're always trying our best to to to get a hold and and work through things way before we ever get to take it to you.
Pierina Ana Sanchez
1:27:06
I'm sorry.
1:27:07
Deputy Commissioner, they're they're saying that on the Zoom, if you can just get a little closer to the mic.
Albert Kramer
1:27:12
Absolutely.
