Q&A
DOF's methods for maintaining accurate contact information
1:35:05
·
84 sec
Council Member Sanchez inquires about DOF's methods for ensuring accurate contact information for property owners. Deputy Commissioner Hill explains the various ways DOF maintains and updates contact information.
- DOF sends an annual notice of property information and relies on customers to provide updates
- Property owners can update their information online through a customer relationship management system
- Additional interested parties can be added to the mailing list
- DOF offers phone support to help property owners update their information
- An online application is available for updating contact details
Pierina Ana Sanchez
1:35:05
So how does the Department of Finance what are the ways that you ensure that you have the right contact information for owners and the right the right ways to reach people?
Annette Hill
1:35:15
Okay.
1:35:16
So we we do send the property notice to the we we we we send our notice of property information in the beginning of the year, and customers we rely on our customers to come back and give us the the the our correct address.
1:35:32
On online.
1:35:33
They could go online and request to have the the information updated if needed.
1:35:39
There is a a portal.
1:35:40
They could go straight to customer relation management system and write in for the information.
1:35:47
They could also let us know if they wanna have additional interested parties within information.
1:35:54
We have the ability to have additional parties named added to the mailing list.
1:35:58
So we when we send notices and they could also send to to the parties.
1:36:04
That's very clear online how to how to update your information, and we also have a help the help they call and send, and they could call into research area, which you could could update right online with them and goes for the process.
1:36:19
There's a application online.
1:36:22
They could fill out if needed.
1:36:24
And if they don't go ahead and fill out the application, we could also walk them through it online.
