Q&A
Statistics on MyDEP account usage
1:20:16
·
40 sec
Council Member Sanchez inquires about the proportion of ratepayers signed up for MyDEP accounts. Albert Kramer from DEP provides statistics and information about the online portal.
- DEP has 840,000 customers in total.
- Approximately 64% or 537,000 customers are signed up for the MyDEP account portal.
- The online access has been available for over a decade.
- DEP encourages customers to sign up for MyDEP accounts for various benefits, including viewing billing history and receiving leak notifications.
Pierina Ana Sanchez
1:20:16
Thank you, Deputy.
1:20:18
And how many what proportion of rate payers are signed up for my DEP account?
Albert Kramer
1:20:23
Absolutely.
1:20:23
Yeah.
1:20:23
So we have 840,000 customers in total, roughly 64% or 537,000 are signed up for our MyDP account portal.
1:20:33
And so we try our best to work with customers to meet them where where they are.
1:20:38
We provided this online access for over a decade now.
1:20:41
We also have rural offices if customers prefer to come in person, but we definitely encourage customers to sign up.
1:20:47
They can see their billing history, their consumption history.
1:20:50
It also allows us to send them leak notifications to let them know that they might have a leak to be addressed.
