Q&A
Addressing challenges with agency-specific digital presence
1:01:21
·
45 sec
Council Member Holden and CTO Fraser discuss the challenges posed by agency-specific approaches to city services and the need for a unified portal. They highlight how the current system often leads to confusion and inefficiency for residents.
- Holden shares examples of agencies shifting responsibility for issues, causing delays
- Both agree on the need for a single location to access all city services
- The vision includes a personalized portal for each user with a unique identifier
- The discussion emphasizes the importance of simplifying the process for residents to interact with city services
Robert F. Holden
1:01:21
Yeah.
1:01:21
And that's the that's the the reason why we wanna that one portal where the agencies could hash it out, and we don't need to hear.
1:01:29
And in fact, we get we get that every day in in the council offices, like, well, DOT says it's not their jurisdiction, and they'll kick it to DEP, and it goes back and forth.
1:01:38
Just talking about a manhole.
1:01:40
Yep.
1:01:40
You know, just like, you know, something very simple that turns into a year long debate of who who's responsible.
1:01:49
And these are the things that's why we need one one location, one site to access all city services.
1:01:55
And you you know, and then a user number, and I'd be able to delete things I don't want on there.
1:02:01
And I'd be able it's like it's my own portal into the city.
