Q&A
Addressing data collection and privacy concerns for MyCity
1:17:05
·
117 sec
Council Member Gutiérrez raises concerns about data collection and information usage in MyCity. Commissioner Fraser explains the approach to data security, privacy, and public trust in digital government services.
- Fraser emphasizes the importance of security and privacy reviews for any technology adopted
- He compares the adoption of digital benefits to the transition from postal mail to email
- Fraser acknowledges the need to build public trust in digital government services over time
- He highlights the existence of dedicated offices to ensure data security and privacy maintenance
Jennifer Gutiérrez
1:17:05
Okay.
1:17:06
You know, there's a ton of concerns about data collection and data information, what you're doing with that information.
1:17:15
Can you share a little bit more about that in the relation to the partners that that you mentioned in this space if wanna get into specifics, but is there anything you can share about that?
Matthew Fraser
1:17:24
No problem.
1:17:24
So we haven't determined who the partner who the partner is is yet.
1:17:28
We're currently evaluating.
1:17:29
And what I'd say in that space is regardless of the decision that we make, There's a cloud writer, there's a privacy writer, and there's a security review for any technology that we adapt and we bring in that serves our constituency, and we want to ensure that in that process, we're not training off security for capabilities, I mentioned.
1:17:47
If I have to trade security and privacy for capability.
1:17:51
I will do it every day of the week.
1:17:53
Mhmm.
1:17:53
In terms of public sentiment around trust, I'd I'd remind or I'd look back in the past when email came out, everyone thought that email wasn't secure someone who's gonna get their information.
1:18:05
And at some point, post mail was still the primary, and we drifted away from post mail and emails kind of the way that most people send correspondence.
1:18:13
I'd say very similarly, when you look at to managing public benefit, in many other spaces, rendering public benefit or running rendering benefits on a digital ID.
1:18:23
A good example of this is Starbucks.
1:18:25
You go to Starbucks.
1:18:26
You buy coffee.
1:18:27
This is Starbucks application.
1:18:28
You can load that application with money.
1:18:30
You can use that application.
1:18:33
To conduct transactions and you get loyalty from using the application.
1:18:37
It's a way that the public has come to terms within many different spaces.
1:18:41
I think in government, we are in the digital stone age when it comes to rendering these types of benefits.
1:18:47
And as we mature, it's gonna take people who are recipients of the benefits to a little bit of time to get comfortable with it.
1:18:53
But we're here.
1:18:54
We have offices that are dedicated to ensure that they're secure, and their privacy is maintained, and we're gonna do what's necessary to continue to maintain and build public trust.
