Q&A
AI chatbot data collection and maintenance in MyCity
1:45:58
·
173 sec
Council Member Gutiérrez inquires about data collection from the AI chatbot in MyCity and its maintenance. Commissioner Fraser provides details on the type of data collected and the current maintenance process.
- Fraser confirms that data is collected on questions asked, accuracy of information provided, number of people served, and business areas queried
- He emphasizes that user-specific or identifiable information is not collected
- The chatbot is currently maintained by a combination of in-house OTI team and vendor support
- Fraser mentions that they are continuously evaluating partnerships to ensure the most cost-effective and efficient service delivery
- He notes that the rapidly evolving field of AI may lead to re-evaluating current partnerships in the future
Jennifer Gutiérrez
1:45:58
Okay.
1:45:58
Thank you.
1:46:11
With the chatbot.
1:46:18
Is there any has there been any data collected from the AI chatbot?
1:46:23
Has there been any data collected from from users utilizing the chatbot?
Matthew Fraser
1:46:27
Yeah.
1:46:28
So we collect data all the time around.
1:46:30
Questions that are become questions that are coming in, accuracy of information that's being put out, number of people serve, business areas that they're querying, that type of information, but not user specific information, like who you are, where you love that kind of stuff, not not identifiable information, but information in terms of what you searched and what the chatbot has been provided.
Jennifer Gutiérrez
1:46:54
And is the chatbot still utilizing the the vendor they were contracted with originally along with in house
Matthew Fraser
1:47:04
Yes.
1:47:04
It is.
Jennifer Gutiérrez
1:47:05
Okay.
1:47:06
And for maintenance because you mentioned this before, obviously, the the indigenous, yes, phase out some of these contracts.
1:47:15
Is the maintenance currently for the chatbot being done split half and half between in house and the vendor.
Matthew Fraser
1:47:21
Yes.
1:47:21
For sure.
1:47:22
So it's it's currently being done by the OTI team, and we're paying maintenance on the licenses that are required for the vendor.
1:47:29
Okay.
1:47:30
One of the things that that I'd point out is because I I don't want you to be blindsided by this.
1:47:37
Anytime we deliver technology regardless of what the scope of that technology is, we have to be in a process where we continuously evaluate to see if we're doing it in the most cost effective way.
1:47:47
In this case, we delivered the chatbot about a year ago in the bleeding edge of the space of artificial intelligence technology is growing at a rapid pace.
1:47:57
And we're constantly evaluating partnerships to see what's the best way to deliver services at the lowest cost.
1:48:05
So if it should be so required, we may be in the space where we would continue as we would keep the chatbot going, but we may switch or we may evaluate the partnerships that we've established to see if they continue to service in the ways that we need to be served.
Jennifer Gutiérrez
1:48:23
And so the OTI team and I fully understand that.
1:48:27
Thank you, by the way.
1:48:28
The OTI team is doing maintenance on the chatbot.
1:48:32
And just to confirm what that I heard it right, and you're paying maintenance?
Matthew Fraser
1:48:38
Licenses.
1:48:39
Licenses.
1:48:39
Okay.
1:48:40
Licenses.
Jennifer Gutiérrez
1:48:41
Okay.
Matthew Fraser
1:48:41
And in some cases, there may be components of those license that include pro support, but in general, the OTI team is maintaining the deployment.
