REMARKS
Council Member Paladino praises recent improvements to 311 service
1:13:08
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78 sec
Council Member Vickie Paladino concludes the discussion by sharing her recent positive experience with the 311 service, praising its efficiency in addressing community issues.
- Paladino describes using 311 over the weekend to address issues with homeless individuals in her community
- She commends the quick response time, noting that problems were solved within a 3-hour period
- Matthew Fraser acknowledges the praise and credits the OTI team, particularly Associate Commissioner Amber Singh, for the improvements to 311
- Paladino reiterates her appreciation for the prompt and effective service provided by 311
Vickie Paladino
1:13:08
And and and that's it.
1:13:09
But I wanna tell you something.
1:13:10
We used 311 over the past weekend, and I have to tell you it was phenomenal.
Matthew Fraser
1:13:15
I love that.
Vickie Paladino
1:13:17
Because we had several drifting they were homeless drifting through my community.
1:13:22
Mhmm.
1:13:22
And men on men got on the phone.
1:13:25
They hooked me up with exactly who needed to get hooked up with.
1:13:28
And the problems we solved within a 3 hour time period.
1:13:33
So I wanna say thank you very much.
Matthew Fraser
1:13:35
Oh, thank you.
Vickie Paladino
1:13:36
Yes.
1:13:36
There has been changes.
Matthew Fraser
1:13:38
Oh, one of the things I'd just like to give kudos to them.
1:13:41
Like, a lot of this work wouldn't be possible without the team at OTI that actually does day to day work to make sure things like this are reality.
1:13:50
A lot of the work that you're seeing on 301 was actually overseen by my associate commissioner for application engineering, Amber Singh.
1:13:58
So day to day, making sure that people get the best from those apps.
1:14:02
He's he's he's one of the people that actually
Vickie Paladino
1:14:03
Got some debacle going.
1:14:05
Three different areas of the neighborhood in the community, and and people not in such great shape, and they managed to get their services that they needed to them immediately.
1:14:16
And when I say immediately 3 hours for New York City in in what we're in right now, I think it's pretty good.
1:14:22
So thank you very much for your time.
1:14:24
I appreciate it.
Jennifer Gutiérrez
1:14:25
Thank you.
Matthew Fraser
1:14:25
Thank you.
