REMARKS
Council Member Robert F. Holden discusses Intro 821 for a centralized mobile app for city services
0:03:17
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143 sec
Council Member Robert F. Holden testifies on Intro 821, which proposes creating a centralized mobile app for accessing city services. He explains the bill's origins, its potential benefits, and how it compares to the existing MyCity portal.
- Holden introduced this bill two sessions ago and discussed the concept with then-borough president Adams.
- The proposed app would combine features of 311, NYC Pay, and MyCity, creating a comprehensive "one-stop shop" for city services.
- Holden argues this would streamline interactions with city agencies and improve the experience of navigating government services for all New Yorkers.
Robert F. Holden
0:03:17
Thank you very much, chair.
0:03:19
Gutierrez.
0:03:19
And members of the technology committee for the opportunity to testify on intro 821, which aims to make city services more accessible by creating a centralized mobile app.
0:03:33
As a frequent user of 311, I've seen firsthand how technology makes reporting issues like illegal parking, dumping, dangerous trees, potholes, and others, city services quick and efficient.
0:03:45
I introduced this bill 2 sessions ago and even discussed the concept with then borough president Adams when he was running for mayor.
0:03:55
He ultimately created the MyCity portal based on this very idea.
0:04:00
However, while the MyCity is a step in the right direction, it needs to go further.
0:04:06
My bill envisions a broader, more comprehensive application that would not only provide the services we see on 301, but also allow New Yorkers to pay parking tickets and property taxes or assess vitals or access vital resources like their HRA benefits.
0:04:25
It would be a central hub simplifying access to all city services right from a smartphone, thereby reducing bureaucratic hurdles and making life more convenient for all New Yorkers.
0:04:39
Other cities like Los Angeles, Philadelphia, and Chicago have begun expanding their 311 apps to achieve this, but New York City can be the first to create the ultimate one stop shop application for everyone to use.
0:04:53
Well, the MyCity portal is a good start.
0:04:56
We need to we need a combination of 31 NYC Pay and MyCity, and that's that's the main thrust of of this bill.
0:05:03
This is about making our government more responsive and accessible to the people leveraging the technology we already have.
0:05:11
We have the blueprint with 311, and it is time to build on that foundation.
0:05:16
Intro a 21 is a common sense solution that will not only streamline interactions with city agencies, but also greatly improve the experience of navigating government services for all New Yorkers, making it more efficient and user friendly.
0:05:31
Look forward to hearing from the administration on this bill, and I want to thank again the chair for allowing me to talk about the Dell.
0:05:39
Thank you.
