Q&A
Importance of user-centric design in government services
1:02:06
·
37 sec
CTO Fraser and Council Member Holden agree on the importance of user-centric design in government services. They discuss the need for a consistent approach to prevent future administrations from reverting to less efficient systems.
- Both express alignment on the vision for a user-centric portal
- Holden emphasizes the need for a roadmap to ensure continuity beyond current administrations
- The discussion touches on past challenges with meeting technology deadlines
- Both recognize the importance of maintaining progress in improving city technology services
Matthew Fraser
1:02:06
Yeah.
1:02:06
That that's what you envision.
1:02:08
Right?
1:02:08
I I'm I'm with you.
Robert F. Holden
1:02:09
Okay.
1:02:10
I'm with you.
Matthew Fraser
1:02:10
Alright.
1:02:11
Yeah.
1:02:11
More more than you could imagine.
Robert F. Holden
1:02:12
Right.
1:02:13
So let let's let's keep this the bill at least let's talk about it because then, otherwise, you know, when you're when I'm gone, you're gone, and then this could just go into into outer space again.
1:02:24
We're there's no goals, and we don't have, like, sort of a road map for this.
1:02:29
There it it can go on and on.
1:02:30
You know what?
1:02:30
It's happened in before you came here, we kept getting the deadlines kept getting pushed back even before the pandemic.
1:02:37
So that's why I was on it in the council, the 1st council.
1:02:41
A lot of things in technology were delayed.
