Q&A
Methods for notifying users about potential benefits in MyCity
0:26:41
·
38 sec
Council Member Jennifer Gutiérrez inquires about the methods that will be used to notify users about potential benefits through MyCity. Matthew Fraser explains the various approaches they plan to use.
- Notifications can be sent electronically through email
- In-person methods are also employed, such as going to benefits centers with laptops
- Staff may ask people at these centers if they're willing to help test the system
- The notification process is not exclusively digital, but includes in-person interactions at centers where benefits are issued
- This multi-channel approach aims to reach users through both digital and traditional means
Jennifer Gutiérrez
0:26:41
And notifications are intended to be sent electronically only?
Matthew Fraser
0:26:45
I'm sorry?
Jennifer Gutiérrez
0:26:46
Notification to to New Yorkers.
0:26:48
Like, once you get past this pilot, how do you intend to notify folks?
0:26:52
Is it just through their email that they provided.
0:26:54
Yeah.
Matthew Fraser
0:26:54
So it's either through email going to the centers as they apply, having resources go with laptops, asking people if they're willing to help us test.
0:27:01
I mean, there's a myriad of ways that we collect sentiment.
0:27:04
It's not just it's not exclusively through a digital means.
0:27:07
It's also through it's also through in person and going to actual centers when benefits are being issued.
Jennifer Gutiérrez
0:27:14
Thank you.
0:27:15
I'd like to acknowledge council member Eric Thatcher, who's joined us.
