REMARKS
Progress in New York City's technology infrastructure under current administration
1:02:43
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98 sec
CTO Fraser outlines the significant progress made in New York City's technology infrastructure over the past two years. He highlights the shift from focusing on basic infrastructure issues to improving digital experiences for residents.
- Fraser contrasts the current approach with the legacy IT department's role as a managed service provider
- He emphasizes the increased stability of city services over the past two years
- The focus has shifted from infrastructure-related issues to rebranding and improving digital experiences
- Fraser credits both the current administration and the city council for pushing for these improvements
- He reiterates the importance of moving away from agency-specific branding towards a unified New York City brand
Matthew Fraser
1:02:43
Yet, I'd say, Alright.
1:02:46
So here here's here's
Robert F. Holden
1:02:47
It's complicated.
1:02:48
Hey.
1:02:49
No.
Matthew Fraser
1:02:49
It's it's not really that complicated.
1:02:51
Right.
1:02:52
I'd say when you look across the spectrum, you look back at legacy instances of what technology looked like in the city, You had you had a department of information, tech and telecommunications, which was a managed service provider to city agencies.
1:03:07
And as a result, it didn't have any authority to look at programs that cut across business lines and do anything about it.
1:03:13
And the biggest thing that they focused on on day to day basis was whether applications were up or down, whether data centers were operating or not, and things along that lines.
1:03:24
Our greatest success is that over the past 2 years, we've taken that conversation.
1:03:30
These days, we don't sit and we don't talk about infrastructure related issues.
1:03:34
We don't talk about services being down.
1:03:36
In fact, if you look across over the past 2 years, services have been more stable than they ever have in city history.
1:03:42
And now we're talking about re rebranding, changing applications, and changing digital experiences in a way that the city's never really considered it before.
1:03:51
And a lot of that is due to not just this administration, but it's also due to the council leading and pushing us in the direction to make sure that we get there.
1:04:01
So I'm I'm not a fan of continuing to perpetuate the individual experience.
1:04:08
I think it's important for us to continue to democratize that and instead of focusing on an agency specific brand has to be the New York City brand.
Robert F. Holden
1:04:16
Good answer.
1:04:17
Thank you so much, CTO.
Matthew Fraser
1:04:19
Thank you, sir.
1:04:20
Thank you.
Jennifer Gutiérrez
1:04:21
Thank you, Council member.
