Q&A
Timeline and success metrics for the current MyCity development phase
0:23:47
·
121 sec
Council Member Jennifer Gutiérrez inquires about the timeline and success metrics for the current phase of MyCity development. Matthew Fraser and Ruby Choi explain the ongoing work and upcoming features.
- The current phase involves reengineering existing systems and ensuring the right information is collected
- A common services platform was launched last summer, allowing users to create profiles and save information
- A pilot program is planned to send notifications about eligible programs and services based on user information
- The goal is to launch the pilot program in the coming months, ideally before the end of the year
- The timeline is flexible to accommodate user testing and review processes
Jennifer Gutiérrez
0:23:47
And for the current phase that you're in of assessing, you know and I think it's I think it's incredibly useful for people to know what they qualify for, what they're eligible for.
0:23:57
I think that's all really empowering.
0:23:59
What is that timeline, I guess, or, like, what are the external benchmarks you all are instituting.
0:24:05
What does success look like in in this particular phase?
0:24:09
Is is success?
0:24:10
We have client New Yorker number 1.
0:24:12
We've connected them to these 4 additional benefits.
0:24:15
Is that success?
0:24:16
What is that for you all and what is that timeline where you're looking to be able to achieve that?
Matthew Fraser
0:24:20
So a part a part of the complexity in building something like this is that you have systems that are in the city that have decades of inertia behind them.
0:24:29
And the technical expertise behind those systems and building those integrations are the the there's a mix of capability.
0:24:38
And I think for us, a lot of the work that we're doing right now is going back and reengineering some of the things that's been done.
0:24:44
And making sure that when we collect information, it's the right the right information.
0:24:48
But the specific for the specific program deliverables and things that are coming out within the next quarter, our w our deputy commissioner for strategic initiatives can can highlight some of those and what's coming in the immediate future.
Ruby Choi
0:25:03
Hi.
0:25:04
Thank you for that question.
0:25:06
So I think the CTO had already mentioned the platform that we're building everything on is called common services, which is going to be has launched last summer.
0:25:16
The landing page where a user can create a profile.
0:25:19
That's where they save information they have used before for applications.
0:25:24
Our goal is to use that platform to send notifications based on the information they provided.
0:25:31
What other programs and services a user may be eligible for.
0:25:35
So that is gonna be a pilot that we're hoping to launch in the coming months.
Jennifer Gutiérrez
0:25:42
Sorry.
0:25:42
Before the end of the year?
Ruby Choi
0:25:44
Ideally, but it still has to go through user testing and and review.
