REMARKS
User testing and human-centric design process for MyCity
0:25:49
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52 sec
Matthew Fraser explains the user testing and human-centric design process employed in the development of MyCity. This approach ensures that the platform meets user needs and expectations.
- The development team uses a human-centric design approach
- They work with agencies providing existing services to access their user base for testing
- A sample set of users is shown the developing application and asked for feedback
- The process is iterative, with users brought back for additional feedback as the application is enhanced
- The focus is on ensuring the capabilities are in place and function correctly, rather than sticking to a rigid timeline
- This approach aims to ensure public sentiment is positive and the service meets user expectations
Matthew Fraser
0:25:49
So when we say user testing, a lot of the feedback that we're getting as we're building in the process.
0:25:55
As we mentioned in our last appearance, it's human centric design.
0:25:59
So what we're doing is we're going to the agencies that are providing service today to their existing user base.
0:26:06
We're getting a sample set of users, and we're showing them what we're building.
0:26:10
We're getting feedback as we enrich and we enhance the application.
0:26:13
We bring them back to get more feedback just to ensure that what we build is useful for the people that actually have to use the service.
0:26:20
Mhmm.
0:26:20
So part of our development cycle is ensuring that from a public sentiment perspective, we're getting we're meeting the mark in terms of what they expect.
0:26:30
And before we stick to a hard timeline and deploy something that doesn't work, we we are more focused on making sure the capabilities are in place and they they function in the right ways.
