Q&A
Discussion on reimbursement issues for alternative transportation
1:11:12
·
115 sec
Council Member Rita Joseph raises concerns about long wait times for reimbursement of alternative transportation costs. Glenn Risbrook explains the reimbursement process and potential reasons for delays.
- A parent reportedly waited two years for reimbursement, which is acknowledged as unusual
- Normal turnaround time for reimbursement is 4-6 weeks if all documentation is in order
- Delays can occur due to incomplete submissions, late submissions, or need for additional verification
Rita Joseph
1:11:12
Not the reimbursement.
1:11:13
How many parents do you have on reimbursement ride shares?
Glenn Risbrook
1:11:16
Well, right, well, being reimbursed, we're we're still assessing those numbers for this year, for the school year.
Rita Joseph
1:11:22
I had a parent wait 2 years to be on reimbursed.
Rima Izquierdo
1:11:25
Woah.
1:11:25
Woah.
Glenn Risbrook
1:11:25
Woah.
1:11:26
Well, we could talk about that just for a second.
John Benson
1:11:28
Yeah.
Rita Joseph
1:11:28
Let's talk
Glenn Risbrook
1:11:28
about it.
1:11:30
We we are assessing, and I wanna talk to you about assessing the the submissions are.
1:11:36
A number of times, we may not receive exactly what is needed in order for our finance department to reimburse our family.
1:11:43
Sometimes we get submissions years later.
1:11:47
We're receiving submissions this year.
1:11:49
For busing and missing busing for 2022 and 2023, 2024.
1:11:54
So we we have to investigate the integrity of the receipts that we receive when we get these submissions late.
1:12:01
And then we have to also determine you know, enrollment that enrollment.
1:12:06
But, yeah, enrollment or attendance for the student as well.
1:12:09
So sometimes it takes some time.
1:12:11
But the average turnaround, if we have all the the receipts in order and everything that needs to be submitted, it's 4 to 6 weeks.
1:12:19
So what anything for the 6 weeks is the normal turnaround?
Rita Joseph
1:12:22
Yes.
1:12:23
So 2 years is not an average wait time for a parent?
Glenn Risbrook
1:12:26
If it should not be, that means that there's something that we're doing in investigating the submission that may be holding that up.
1:12:32
I will have to know exactly who that is, and I can research that for you.
Rita Joseph
1:12:35
Yeah.
1:12:35
We'll talk about that offline.
1:12:37
Okay.
1:12:39
Oh, please.
1:12:40
Counsel member Lewis Yes.
1:12:41
Question.
1:12:42
Sorry.
1:12:42
One thing
Glenn Risbrook
1:12:42
I want to clarify There
Rita Joseph
1:12:43
was a follow-up.
1:12:44
Sorry.
Glenn Risbrook
1:12:44
With ATU 1181, they're they're not our employees.
1:12:49
Their their employees are the bus companies.
1:12:51
So therefore, their negotiations are with the bus companies.
1:12:55
Last year, they they ratify a CBA with the bus companies, and all their pay and benefits are through their CBA with the bus companies.
1:13:04
We do not affect that anymore.
Farah Louis
1:13:06
What is DOE doing about the shortage?
