Q&A
Discussion on route performance metrics and improvement strategies
1:40:02
·
115 sec
Council Member Brewer inquires about how the DOE reviews and improves route performance metrics, particularly addressing concerns about long routes. Glenn Risbrook explains the ongoing monitoring process and strategies for improving problematic routes, including reassigning routes to other vendors when necessary.
- DOE uses routers and inspectors to continually monitor and adjust routes
- They respond to escalations from families, schools, and council members
- Bus companies are held accountable for service issues
- Route reassignment is used as a strategy to address poorly serviced routes, though driver shortages have made this more challenging
- Council Member Brewer notes improved on-time performance in September, indicating some positive progress
Gale A. Brewer
1:40:02
I believe that NYC there are several on the websites performance metrics.
1:40:08
There are other companies, particularly NYC bus, other companies hiding their performance.
1:40:14
How how do you review metrics?
1:40:16
Not daily troubleshooting, but actually evaluating them.
1:40:19
I think, you know, you got the problem root.
1:40:22
So you got the non problem root.
1:40:25
So how do you, you know, figure out these routes now?
1:40:29
I know you find everything you can.
1:40:31
I do get a lot of schools, particularly the private schools to be honest with you, complaining that the routes are long and so on.
1:40:36
You've discussed this earlier.
1:40:38
But what how do you work on these metrics in order to improve the roots?
1:40:43
Because they are long in many cases.
Glenn Risbrook
1:40:45
Yes.
1:40:46
When when Rasa first created the the the the routers and inspectors, they over over time to continually monitor these routes and try to fix where they see that there's a gap.
1:40:58
We also respond when we receive escalations from from families and schools of some of you and the council as well.
1:41:05
And that will let us know that there are some issues with some of our routes.
1:41:09
So we continually monitor that.
1:41:12
And again, when we see that there is a service issue, we hold the bus companies accountable, and then we stay on that.
1:41:18
And then also what we we've have done in a past that was very valuable to us is when we well, it's still a requirement now is to reassign routes to other vendors when when another vendor is habitually servicing a route poorly.
1:41:35
The driver shortage has made that more difficult to date than usual, but that's still an arrow in the quiver that we use as well.
1:41:42
But we do monitor routes on an ongoing basis.
Gale A. Brewer
1:41:44
Okay.
1:41:45
Just good news.
1:41:46
I think you have the 2nd best September in several years in terms of on time performance.
1:41:52
So I just wanna congratulate you.
1:41:54
Sometimes it's nice to take something positive.
1:41:56
Thank you very much.
Christopher Leon Johnson
1:41:57
Thank you.
