AGENCY TESTIMONY
Improvements to transportation support services
0:18:04
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24 sec
The Department of Education has made significant improvements to its transportation support services, focusing on reducing wait times and providing more accessible options for parents to report and track issues.
- The call center has been expanded, reducing average wait times from 35 minutes to 30 seconds or less
- An online support hub has been launched, allowing parents to report transportation issues and track resolution status online
- These improvements aim to provide better and quicker responses to parents' concerns
Glenn Risbrook
0:18:04
We have expanded our call center to help address issues more quickly.
0:18:08
While years ago, families waited 35 minutes or more, now we see average wait times of 30 seconds or less.
0:18:16
To provide better responses to parents, we have also launched online support hub, which lets parents report transportation issues and track resolution status online rather than waiting on the phone.
