Q&A
Complaints about digital check-in and front desk personnel
1:00:29
·
35 sec
Council Member Farías inquires about complaints received regarding the lack of front desk personnel or difficulties with digital check-in at hotels. Melissa Iachan from DCWP responds to the query.
- DCWP hasn't noticed a significant pattern of complaints about digital check-in or lack of front desk personnel
- These issues didn't stand out in their review preparation for the hearing
- DCWP offers to take a closer look at their data and get back to the council member with more information
Amanda Farías
1:00:29
Okay.
1:00:29
Great.
1:00:30
That'd be helpful.
1:00:34
And do you folks have any complaints that come in regarding no front desk personnel or difficulty with digital check-in.
1:00:41
I'm very fond of digital check-in these days because I like to take red eyes.
1:00:45
So wondering if we get any complaints of needing that personnel in in front desk.
Melissa Iachan
1:00:50
We would have to take a closer look.
1:00:52
There certainly aren't enough that they stood out for in in our review in preparation for this hearing.
1:00:59
Like I said, there's not a pattern of those, but we would we would have to take a look and we could get back to you on that.
