Q&A
Hotel representative discusses staffing challenges and subcontracting
2:31:59
·
70 sec
A hotel representative responds to Council Member Brewer's questions, explaining the complexities of staffing in the hotel industry. The representative emphasizes the importance of subcontracting and the varying staffing needs based on location and market conditions.
- The representative highlights that subcontracting is essential for their business mix
- They explain that staffing needs vary across different boroughs and locations
- The discussion touches on the benefits of retaining employees and the high turnover rate in the industry
UNKNOWN
2:31:59
Well, as I mentioned, some of our hotels It depends upon the ratio and the market similar to the gentleman next to me.
2:32:06
Sometimes subcontracting is just an essential part of our business.
2:32:10
We need that mix and that source of employees.
Ilda Alvarez
2:32:12
When we
Gale A. Brewer
2:32:12
talk about mixing here, that's what that's what the chair said.
2:32:15
It's gonna be a mix.
UNKNOWN
2:32:17
Correct.
2:32:18
But it's not always the hotel or the ownership group that dictates that mix.
2:32:22
It's often the market and the location.
2:32:24
So, you know, it's not a one size fits all.
2:32:27
For example, I operate hotels across the 4 boroughs.
2:32:30
There are some locations that's very easy to get hotel staff employees.
2:32:34
There are some locations that no matter how much I pay, I can't get them.
2:32:38
The subcontracting part of that helps us to source employees And these are people whether to subcontracting or or hotel direct employees who've been with our hotels for 5, 10, 15 years.
2:32:51
Our industry typically has the highest turnover rate nationally.
2:32:55
And so those that are really focused here and who understand the business know how to operate their hotels.
2:33:01
And again, to have retained employees is a benefit to us because it's a tremendous cost factor in turnover.
Gale A. Brewer
2:33:08
Alright.
2:33:08
Thank you.
