Q&A
Overview of complaints received under Local Law 99
0:54:22
·
82 sec
Council Member Farías inquires about the statistics and breakdown of complaints received under Local Law 99. Commissioner Vilda Vera Mayuga provides information on the number and nature of hotel-related complaints received since the law's implementation.
- Approximately 1,100 hotel-related complaints have been received from consumers since Local Law 99 went into effect
- Only a small percentage of these complaints potentially relate to service disruptions as defined under the law
- 20 complaints that reached mediation were related to service disruptions
Amanda Farías
0:54:22
And then in terms of the local law 99, do you folks have the stats on that law and the breakdown of of some of the complaint type and disruption types from different complaints we're receiving through the city.
Vilda Vera Mayuga
0:54:55
Thank you, council member.
0:54:57
Since local law 99 went into effect, we have received approximately 1100 hotel related complaints from consumers in general.
0:55:08
Now of these, only a very small percentage would potentially relate to service disruptions as defined under the law.
Carlos Ortiz
0:55:16
Okay.
Vilda Vera Mayuga
0:55:17
And in fact, only 20 complaints of those action that reach mediation relate to to service disruption.
Amanda Farías
0:55:25
So 20 complaints on service disruptions that needed mediation?
Isatta Bukoom
0:55:28
Yes.
Amanda Farías
0:55:30
Okay.
0:55:31
Thank you for that clarification.
0:55:34
And then additionally, in your in this same paragraph regarding local law 99, you mentioned initiating investigations on patterns.
